For Veterinary Use only IMPROVACUTER® Urine Collection Container

For Veterinary Use only 

Specialized specimen handling container for veterinary testing workflows.

Qty: 250 / • PP Material Container

Certification: ISO13485

Warranty Policy

LIMITED WARRANTY — VETERINARY USE ONLY (VUO) DISPOSABLE CONSUMABLES

0. Intended Use Notice This product is labeled and sold strictly for Veterinary Use Only. It is not intended, labeled, or authorized for use in the diagnosis, treatment, prevention, or clinical management of any disease or condition in humans. This product is not a human medical device and has not been evaluated or cleared for human clinical use. Veterinary medical devices of this type are generally not subject to premarket clearance by FDA's Center for Veterinary Medicine (FDA-CVM), which primarily regulates animal drugs, feed, and certain veterinary biologics rather than veterinary hardware/devices. This warranty applies solely to the product's condition and manufacturing quality as delivered for veterinary clinical use.

1. Warranty Provider and Scope The warranty is provided and conducted strictly by the manufacturer of this particular product, not by Medaza. The manufacturer warrants to the original purchasing entity ("Buyer") that, at the time of shipment, this disposable consumable product is free from defects in materials and workmanship, and conforms to its published specifications, provided the product's original packaging and sterile barrier (if applicable) remain unopened and intact.

Because this product is a single-use, disposable item, this warranty is strictly limited to manufacturing and packaging defects discovered prior to use and does not constitute a general performance, durability, or time-based warranty. Once a unit's packaging has been opened or the unit has been used, it is no longer eligible for warranty claim, regardless of remaining inventory age.

2. Claim Window A warranty claim must be submitted within thirty (30) days of receipt of the shipment, or before the product's labeled expiration date, whichever is earlier. Claims submitted outside this window will not be honored.

3. Depot/Reporting-Only Return Procedure Warranty service for disposable consumables is handled as a reporting and credit/replacement process, not a repair process.

• First Step (Intake): The Buyer must not contact the manufacturer directly. The Buyer must contact Medaza first by email at contactusa@medaza-platform.com, including lot number, quantity affected, photos of the defect and packaging, and date of receipt.
• Delegation: Medaza will coordinate with the manufacturer to validate the claim and determine whether replacement, credit, or return is appropriate. If a physical return is required for manufacturer inspection, Medaza will secure a Return Merchandise Authorization (RMA) number before any shipment is accepted.
• No Unauthorized Returns: No shipments will be accepted by the manufacturer's facility without an active, authorized RMA number.

4. Allocation of Shipping Costs For validated manufacturing-defect claims, the manufacturer will cover reasonable inbound and outbound shipping costs for the affected units. For claims found not to be a manufacturing defect (see Section 6), the Buyer is responsible for all associated shipping costs.

5. Universal Recall & Systemic Defect Exception If the affected lot is officially determined by the manufacturer, Medaza, or an authorized regulatory or safety body (e.g., FDA-CVM) to be subject to a Universal Recall, Safety Alert, or a verified batch-wide Systemic Manufacturing Defect, the manufacturer will cover full replacement and standard two-way ground shipping costs for all affected units, regardless of the 30-day claim window in Section 2.

6. Warranty Exclusions This warranty does not cover:

• Any unit where the original packaging or sterile barrier has been opened, breached, or tampered with.
• Damage caused by improper storage (including temperature/humidity excursions outside labeled conditions), accident, abuse, liquid exposure, neglect, or improper handling by the Buyer.
• Products used past their labeled expiration date.
• Normal variability in disposable consumables that falls within published specification tolerances.
• Any use of the product outside of veterinary clinical settings, including any off-label human clinical, diagnostic, or therapeutic use.
• Indirect, incidental, or consequential costs arising from use of a defective unit (e.g., cost of a repeated clinical procedure, delayed treatment, or lost clinic time).

7. Disclaimer of Human-Use Warranties Because this product is designated Veterinary Use Only, no warranty — express or implied — is made regarding its suitability, safety, or fitness for use in humans, or for any human clinical, diagnostic, or therapeutic application. Buyer assumes full responsibility for confirming the product's suitability for its intended veterinary application and for compliance with all applicable state veterinary practice regulations.