IMPROVE Sample Liquefaction Processor-1A

A molecular diagnostic system solution component grouped under the category Solution for LDT, designed for GI tumor analysis .

Qty: 1 / Standard Unit

For Research Use Only

Certification: ISO13485

Warranty Policy

ONE (1) YEAR LIMITED DEPOT WARRANTY — RESEARCH USE ONLY (RUO) PRODUCTS

0. Intended Use Notice
This product is labeled and sold strictly for Research Use Only (RUO). It is not intended, labeled, or authorized for use in the diagnosis, treatment, prevention, or clinical management of any disease or condition in humans or animals. It has not been submitted for, and does not require, 510(k) clearance, PMA approval, or equivalent regulatory clearance, as it is not marketed for clinical or diagnostic use. This warranty applies solely to the product's performance in research, laboratory, investigational, or non-clinical settings.

1. Warranty Provider and Term
The warranty is provided and conducted strictly by the manufacturer of this particular product, not by Medaza Inc.. The manufacturer warrants to the original purchasing entity ("Buyer") that the hardware product sold shall be free from defects in materials and workmanship under normal research/laboratory use for a period of one (1) year from the date of shipment. This warranty does not constitute, and shall not be construed as, any representation regarding the product's suitability for clinical, diagnostic, or therapeutic use.

2. Depot-Only Return Procedure
Warranty service is strictly a depot-return process conducted directly by the manufacturer of this particular product.

• First Step (Intake): To initiate a warranty claim, the Buyer must not contact the manufacturer directly. The Buyer must contact Medaza, Inc. first by email at contactusa@medaza-platform.com.
• Delegation: Upon receipt of the email, Medaza, Inc. will delegate and coordinate the direct connection between the manufacturer of this particular product and the Buyer, facilitating the return logistics and securing the required Return Merchandise Authorization (RMA) number.
• Shipment: No shipments will be accepted by the manufacturer's facility without an active, authorized RMA number. The product must be securely packaged in its original packaging (or equivalent protective packaging) and shipped directly to the designated service facility of the manufacturer of this particular product.

3. Allocation of Shipping Costs (Two-Way Shipping)
The Buyer assumes full financial responsibility for all shipping logistics, packaging, handling fees, customs/tariffs, and insurance transit costs associated with the warranty claim. This includes:

• Inbound Shipping: The cost to safely transport the product from the Buyer's facility to the designated service location of the manufacturer.
• Outbound Shipping: The cost to return the repaired or replaced product from the manufacturer's facility back to the Buyer's designated location.

4. Universal Recall & Systemic Defect Exception
The shipping cost allocation in Section 3 shall be waived solely in the event that the returned product is officially determined by the manufacturer, Medaza, Inc. or an authorized regulatory or safety body to be subject to a Universal Recall, Safety Alert, or a verified batch-wide Systemic Manufacturing Defect. In such extraordinary circumstances, the manufacturer will cover standard two-way ground shipping costs.

5. Warranty Exclusions
This warranty does not cover:

• Disposable research consumables (including but not limited to needles, sutures, catheters, and single-use accessories) once packaging is opened.
• Damage caused by accident, abuse, liquid spills, improper cleaning/sterilization procedures, neglect, or unauthorized modifications/repairs.
• Normal wear and tear or cosmetic degradation.
• Any use of the product outside of research, laboratory, or non-clinical investigational settings, including any off-label clinical, diagnostic, or therapeutic use.

6. Disclaimer of Clinical Warranties
Because this product is designated Research Use Only, no warranty — express or implied — is made regarding its accuracy, reliability, or fitness for any clinical, diagnostic, therapeutic, or regulated medical use. Buyer assumes full responsibility for determining the product's suitability for its intended research application and for compliance with all applicable institutional, state, and federal research-use regulations.